By using the ITEA Shop website or placing an order, you agree to the following terms and conditions. These terms may be updated periodically without prior notice.
Privacy Policy
By registering or ordering with ITEA Shop, you consent to the use of your information for purposes such as processing your order, sending order confirmations, providing shipping updates, and adding your contact details to our database. This information will not be shared outside our group of companies, except where necessary to fulfill your order or required by law.
From time to time, we may contact you regarding promotions, events, or new products. You may unsubscribe at any time using the link at the bottom of our emails or by contacting us at [email protected].
We retain personal information only as long as necessary for the purposes for which it was collected and take reasonable measures to ensure its accuracy. You may request access to or correction of your information by contacting our Privacy Compliance Officer at [email protected].
Your credit card information will not be stored on our servers after completing a transaction.
Disclaimer and Limitation of Liability
While we strive to ensure the accuracy of all information on our website, ITEA Shop does not accept liability for any loss or damage resulting from your use of or reliance on the content provided.Our design features offer a range of tools to create visually stunning websites.
Ordering Procedure
You may place an order for products or services displayed on this website at the listed prices. Upon receiving your order, we will send an electronic confirmation.
By placing an order, you confirm that you are legally able to enter into a binding contract and that the payment method and details provided are valid. Receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to decline or cancel any order at our discretion.
Wholesale Orders
ITEA Shop offers wholesale pricing for bulk orders, providing exceptional value for businesses and resellers.
- Wholesale Tier 1: Purchase a certain quantity to receive a discount.
- Wholesale Tier 2: Purchase a higher quantity to receive a larger discount.
- Wholesale Tier 3: Purchase an even larger quantity to receive the maximum discount.
Handling Fee
A handling fee applies to all wholesale orders.
Eligibility
To qualify for wholesale pricing, you must meet the specified quantity thresholds for each discount tier. Wholesale orders are subject to verification and approval at our discretion.
Shipping
Free shipping is available for wholesale orders exceeding a specified threshold. Standard shipping rates apply for orders below this threshold.
Returns and Cancellations
Wholesale orders are final once shipped. Returns are only accepted for defective or damaged items. To request a return, please contact [email protected] with details of the issue.
Shipping
Within New Zealand
Orders are processed once payment is authorized. Items typically ship within 1–2 business days and arrive within 5 business days (excluding weekends and holidays). Orders placed after 1:00 p.m. on Fridays will be processed the following Monday.
International Shipping
We are working to expand our international shipping options. When available, we will use cost-effective methods to ensure prompt delivery.
Order Cancellation
Order cancellations are accepted at our discretion. To request a cancellation, notify us in writing before the order has shipped. If the order has been dispatched, we may charge a cancellation fee or decline the request.
Returns and Exchanges
Store Credit Policy
If an item does not meet your expectations, you may return it for a store credit. Conditions apply:
- Items must be unworn, clean, odor-free, and with original tags attached.
- Returns must be received within 14 days of receipt. Late returns will be sent back at your expense.
To return an item:
- Include the completed Returns Form and a copy of your invoice.
- Ship to the address provided on the form.
- Reasons for returns must be noted:
- A: Returning in brand-new condition for store credit.
- B: Incorrect item sent.
- C: Faulty item received.
Once processed, a credit code will be emailed to you. Use it during checkout to apply your credit.
Warranty Returns
Products are covered under a 90-day warranty for defects due to manufacturing faults. This does not cover damage from improper use, wear and tear, or accidents.
We adhere to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, ensuring your rights are protected.
Linked Websites
Our website may include links to third-party sites for your convenience. We are not responsible for the content or privacy practices of these external sites. Inclusion of links does not constitute an endorsement unless explicitly stated.
Contact Us
For any inquiries, please reach out at [email protected] or Contact Us.